Customer Service
Our customer service department (0800 1777 052) is open 9pm to 5pm, Monday to Friday.
If you wish to report a query or would like any advice outside these hours, or if you prefer us to call you, please fill in our online customer service form and we will endeavour to resolve your query as soon as possible.
Please see below for a selection of our Frequently Asked Questions.
FAQ’s
Service and Delivery
How do I order with NBB Floor Matting?
Order online today by simply adding products to your basket and then going through the checkout.
Alternatively you can call us on 0800 1777 052, fax us your order on 0800 1777 053 or email us at sales@nbbmatting.co.uk. You can also post your order to NBB Floor Matting, Unit 5 Sterte Road Industrial Estate, Sterte Road, Poole, Dorset, BH15 2AF
What is your delivery charge?
All online orders are shipped FREE of charge and delivered by DHL. Please note that you will be required to sign for all parcels. If you are purchasing from outside the UK Mainland please call our sales team directly on 0800 1777 052. Please allow 3-14 days for your goods to be delivered.
What is your delivery lead time?
We aim to deliver all in stock items within 3-5 working days. If however you require your order urgently, please call us on Freephone 0800 1777 052 and we will endeavour to meet your requirements.
Are your prices displayed including VAT?
All items are priced in Pounds Sterling without VAT applied; 20% VAT is added automatically at the checkout stage. If you are ordering from the Channel Islands or Republic of Ireland please place your order via phone (0800 1777 052) so that we can manually remove the VAT. All other EU countries are subject to their own VAT rate.
What are your payment method & terms?
We accept the following credit/debit cards:
We offer a £500 instant credit account to registered businesses/schools (subject to status).
30 day invoice terms.
How can I track my order?
Please call our sales office on 0800 1777 052 to track your order. They will happily assist you.
What is your returns policy?
The No Ifs, No Butts Guarantee
If for any reason you are not entirely happy with your purchase, call us within 30 days and we will collect the goods free of charge. That’s the No Butts, No Quibble Guarantee!
Do you deliver outside of the UK?
We have 2 international offices. View their websites at www.nobutts.fr if you are in France and www.nobutts.de if you are in Germany.
ROI customers please call +44 00353 1202 493750 for a delivery quotation.
If you are purchasing from the USA or Canada please visit our sister site www.xpressmats.com for prices in US dollars.
Can I order one of your free catalogues through your websites?
Yes, you can order your free catalogue today by simply clicking here
Matting services & Help choosing your mat
Which mat is right for my application?
Have a look at our useful Buyers Guide for helpful information on which mat is best for different areas.
Can I see the mat before I purchase?
Here at NBB we understand that it can be difficult to visualise what a mat would look like from a picture so we hold a number of small samples for most of our mats.
Simply call us on 0800 1777 052 today to order your FREE samples!
Are your mats available in custom sizes?
Yes, we offer custom sizes on various mats. Products available in custom lengths are currently not available online, so please call on sales team on 0800 1777 052 for a free quotation.
How do I prevent my mat from slipping?
Many of our mats have a gripper back preventing mats slipping.
You can purchase either our Nature Grip for mats going onto hard floors or Rug to Rug for mats going onto carpets. Please call us on 0800 1777 052 for a quotation.
Both products will keep your mat in place and stop it from moving.
How do I clean my mat?
There are many ways to clean your mats.
The quickest and easiest ways are to simply hose the mat down, vacuum the mat or scrub the mat with a brush and carpet cleaner.
Some of our mats are also suitable for machine washing.
For more advice please call our sales team on 0800 1777 052.
Contacting NBB
How do I contact NBB?
The easiest way to contact us is by calling our sales team on 0800 1777 052. Alternatively you can email us at sales@nbbmatting.co.uk, fax us on 0800 1777 053 or write to us at the following address:
NBB Floor Matting
Unit 5 Sterte Road Industrial Estate
Sterte Road
Poole
Dorset
BH15 2AF
For our full Terms and Conditions please contact our sales office on Freephone 0800 1777 052.